FREQUENTLY ASKED QUESTIONS
Can the moccasins be wetted?
The mocasiness can get wet and put in the water
How can I clean my loafers?
Use a sponge impregnated in warm water mixed with a small amount of delicate soap.
Rub the mocassin, rinse and wash again with clean water. Rub with a dry cloth and let dry naturally.
Exceptionally you can put them in the washing machine in a program cold hand, and wash them WITHOUT any garment but.
Where can I find information on sizes?
All the distribution of international sizes are available in the "Size Guide". The size that appears on the product sheet is the one that the designer has determined for each.
Could I receive more information about sizes?
Our stylists indicate in the product file those particularities of each size that are found during the photographic session, although they can also be pointed directly by the producer.
In those articles where this kind of clarification does not appear, we recommend that you buy the usual size or consult the possible international conversions in our "Size Guide".
I have seen a model that I like, but I can not find my size. Could it be available again soon?
All sizes that are available are published in our online store. Many models will be replaced, however if there is no stock and you are interested in a model please contact us through the link ARE YOU GONNA REPLACE THIS MODEL?
Where can I see the details of all my orders?
In the «My account» section you can check all the information related to your pending orders or delivered orders.
Can I modify the details of an order I just made?
You can not change an order when the purchase process has been completed or group several orders into a single shipment.
Can I change the shipping address after placing the order?
For security reasons, we can not change the delivery address indicated during the purchase.
Newsletter and contact
How can I cancel the subscription to the newsletters?
If you no longer wish to receive our news and special offers through your email account, you can unsubscribe by two ways:
- by clicking on the «Cancel subscription» link in any of the received newsletters.
Or by sending an email to firstname.lastname@example.org requesting the withdrawal of the same.
How can I contact lesiarc?
You can contact us through our "Contact" page.