• Returns

Returns

You have 15 days from the date of shipment to make a return of your purchase of Lesiarc.com FREE OF CHARGE.without penalties,and witout delivery charges.

It is essential that for the request of the return the articles of your order are in perfect conditions and within the terms established in the conditions of purchase.

When the returned merchandise arrives at our facilities and its condition is verified, a full refund will be made for the cost of the product (vat included) corresponding to the payment method that I made its purchase, proceeding to the refund of the cost of the product (vat included). ). Reimbursements to third parties are not contemplated. We will contact you in the event that we decide to deny your return request.

For any questions or queries that may arise, you can contact us through our email address devoluciones@lesiarc.com,

RETURN PROCEDURE

SEND A MAIL TO devoluciones@lesiarc.com INDICATING CLEARLY:

  • REASON FOR RETURN:

    What is the reason you want to return this item? , for our policy of improvements and customer service we ask you to indicate the reason for the return with a brief comment
    • Unlike photography
    • Product quality
    • Defective item
    • I do not like it
    • Wrong article
    • Delivery delay
    • I does not fit me

  • COLLECTION DIRECTION :

    WHERE DO YOU WANT WE COLLECT THE ITEMS? Indicates time preference for the pickup of the carrier, although we can not commit to that time slot ,we will try:
    WE NEED THE FOLLOWING DATA:
    • FULL NAME
    • TELEPHONE NUMBER
    • COLLECTION ADDRESS
    • LOCAL AREA
    • CITY
    • COUNTRY
    • POSTAL CODE
    • PREFERRED TIME FOR COLLECTION AND very IMPORTANT, DATE FROM WHICH WE CAN COLLECT IT, We will send you a confirmation email

  • PREPARATION OF THE COLLECTION PACKAGING:

    REMEMBER FREE RETURNS
    You can request the return of the items of your order as long as they are in perfect condition, with their original packaging and labeling and within the terms established in the purchase conditions.
    If you prefer to change for a different garment, size or color, you must request to return and make a new purchase of the new product.
    We will send a COURRIER transporter to the address you request
    • Enter the items you are going to return in the original packaging.
    • Close the box securely.
    • Stick visible on the box, the sticker that we send you in an envelope that indicates the following text:
      IN THE EVENT THAT YOU WANT TO RETURN THE GARMENT, INSIDE THE ENVELOPE YOU WILL FIND A SENDING LABEL TO OUR WAREHOUSES, PLACE THE STICKER IN THE ORIGINAL PACKAGING IN VISIBLE SITE, THE TRANSPORTATION COMPANY WILL PROCESS YOUR COLLECTION ACCORDING TO THE INSTRUCTIONS THAT WE HAVE REFERRED VIA MAIL